How to Pay / Delivery / Returns

How To Shop

Payment Methods

There are several ways in which you can pay for your order …

By Credit / Debit Card

You can pay for your order securely using any major credit or debit cards including the following:
Visa Debit Card, / Credit Card , Mastercard Debit Card / Credit Card   Apple Pay

Our secure payment method is provided by Pay360  by Capita (SECPay/Paypoint) and provides a fast and fully secure method for making credit / debit card payments.  Or we can send you a payment link for your order.

By Telephoning the OnlineShop.

You can telephone the shop on 01372 727 577 to make payment by credit or debit card over the telephone with customer service.

Our Opening Hours are Monday – Thursday 10.00am – 4.00pm , Friday 10.00am – 2.00pm

By Cheque/Postal Order

You will be given the address to send your cheque/postal-order to after you have gone through our “checkout”.

Note: We do not currently accept payment by Paypal

Delivery Charges

Delivery within the UK for all orders – Flat Rate – £3.95 via Royal Mail 48hr Tracked Service
Delivery to other EU countries         – Flat Rate – TBC  please contact us 
Please contact us to provide a price for delivery outside these areas.

Items are sent via Royal Mail 48hr Tracked Service  Please add a note in the comments box for any specific requests regarding delivery.  

We will always send an invoice to the billing address when this is different to the delivery address

The delivery charges shown on the website are for UK mainland.  All items sent within the UK will be  will be sent by RM 48hr Tracked delivery once it has been processed.

Items will be delivered within 2 – 9 working days, however, please allow up to 28 days incase of any unexpected delays.  If we are unable to provide an item we will contact you and advise you and offer an alternative .

We do offer DPD service and this once the order has been processed it will be sent via DPD , it depends on your courier of choice.

Return Items

We hope you will be completely satisfied with your order, and will do our utmost to resolve any issues that you may have. However, if you decide you do not require the item and cancel AFTER your products have been sent to you or after receiving the goods the following procedures apply :-

Distance Selling Regulations (DSR) state a customer has the right to ‘cancel’ the contract at any time up to ’14 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally despatched by So Lippy. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.

You must contact us by phone or email us to confirm which items are being returned and we will advise you of how to return them.

We are strictly office  only as we are an online retailer, visitors by appointment only