Terms of Use

Terms of Use




Email sales@solippy.co.uk 

Or Follow us on TWITTER for any special offers or discounts


These are the terms and conditions which apply to all purchases of products from So Lippy via this website.

Please email us at sales@solippy.co.uk for any queries or advise on any of our products.

Pricing & Availability
All product prices shown include VAT at the current UK rate and are exclusive of delivery. Most of our items show the So Lippy price compared against the RRP. This refers to the UK Recommended Retail Price which is the price the manufacturer recommends goods are sold at in the UK market, or the price that retailers within the UK market are currently offering the same product. All products are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

We guarantee that all advertised products are 100% authentic that we sell online or in our retail shop.

Product Images

We make every effort to ensure our pictures are up to date but please note that all our pictures are for  illustration purposes only. Occasionally the packaging the product comes in may have changed the packaging or the picture may be of a different size of the same product. Please do read the product description carefully as this will describe to you what the correct item is you are ordering. Sometimes we have have a standard image whilst waiting to upload the picture associated to the product description.



If you would like your item sent to a different address then the billing address then please add this to the comments box and we will do this for you

The delivery charges shown on the website are for UK mainland and Europe only. All items sent within the UK will be sent by 1 st Class Recorded delivery, or Parcel Force for heavier items. Items will be delivered within 6 – 10 working days, however, please allow up to 28 days incase of any unexpected delays.  If we are unable to provide an item we will contact you and advise you and offer an alternative .Cancellation of Orders

Under the Consumer Protection ( Distance Selling ) Regulations 2000, you have the right to cancel your order within seven days, starting the day after receipt of the goods, without giving a reason. This is your cooling off period. The item must be returned within 14 days, unused and in the condition as despatched by us. We will not refund payments for cancelled goods which have been, used or damaged.

The return must be sent back to the address listed below and must be received back within 10 working days. Applicable refunds will then be made within 14 days of receipt of returned goods.

Your statutory rights are not affected.



If you wish to return an item please telephone us first at the shop on 01372 727 577 . We will then ask you to fill out a returns form online or inshop.  This form will just be confirming your name and address, payment method and reason for return. We will need you to sign this form for records.  We will discuss how to return item on the telephone. All refunds will be issued back to the card payment was taken from via the secure payment processor Pay Point.  All items must be protected using the original packaging and bubble wrap.

Lost Items

If an item has not arrive with you we have to allow the days that Royal Mail request. We will send you a disclaimer form to fill out and we will work quickly to get another item sent to you or a refund but all lost items have to be dealt within the time scales that Royal Mail work to.

Coupon Codes / Offers

Only one voucher may be used per transaction.  If a free gift is being offered and stocks have gone then an alternative may be issued.

Free Gift Wrap

If you would like to take advantage of our Free gift wrap service then please use the code that we advertise on Twitter

Free Prize Draw

We have a monthly prize draw on our home page so please free to enter.  Enter each month for a chance of winning.

Payment can be made using any of the following methods

  • Credit / Debit card

    Pay securely by credit or debit card using our secure payment processor SECPay through Paypoint.
  • Credit / Debit card  
    (UK only cards accepted)
    You do not need a NOCHEX account for payments up to £100.
  • and
  • Cheque/Postal Order
    Send a UK cheque or postal order to us.
  • Telephone Payment – You can telephone us during the shop hours to make payment over the phone.

If paying by card, you will be taken to an external site to securely enter your payment details. Once finished you will automatically be redirected back to So Lippy and the order will be completed.

All necessary information for sending cheques / Postal Orders will be given to you at the last stage of the order process. You will receive confirmation and updates by e-mail which containing this information.



Any feedback received will only be used for So Lippy and The Best of Epsom for the town in which we are based.  No emails will be sent on to third parties.

Please email us at sales@solippy.co.uk if you wish to cancel an order.

Thank you.


Please return items to after being allocated a reference code

Customer Returns,
So Lippy,
45, Upper High Street,
KT17 4RA


Vat Reg No: – 946510225

EORI: – GB965575569000


January 2017

Free Maybelline Hand Cream 50ml – whilst stocks last till 18th January


One per customer and will close if stocks are used before date of 18th January 2017

Daily Advent Draw  1st – 24th Dec 2016

No cash alternative

All items will be sent via Royal Mail delivery.

Items can not be changed for other gifts

Your name will be added to the page under Advent on the home page

Any queries please email us at sales@solippy.co.uk

Monthly Draw

No cash alternative

All items will be sent via Royal Mail delivery.

Items can not be changed for other gifts

Any queries please email us at sales@solippy.co.uk

All codes / offers – One Code Only be used at one transaction. We have the right to offer an alternative.

21/10 – Free £5 voucher when spend £20 as advertised on twitter.  Offer only valid 21/10 

19/10 – Free Mini Halloween Fragrance when you spend £20 or more with code used on Twitter . Valid till 31/10/16 Can only be used one per customer.  If stock is all gone then a suitable alternative will be issued.  

14/10 – 10% off for the weekend with Marc Jacobs fragrances – use Code MJ10  Code only valid on Marc Jacobs products and code cannot be used for other fragrances or order will be cancelled. Any queries please email or call us at the shop

17/Sep – Free Batman Fragrance Draw to celebrate BATMANDAY – Send us an email to  sales@solippy.co.uk with BATMAN in the title – The winner will be informed via email.

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