Delivery / Returns

Delivery / Returns

How To Shop

Payment Methods

There are several ways in which you can pay for your order ..

By Credit Card

You can pay for your order securely using any of the following credit/debit cards:
JCB, American Express, Diners Club International, Switch, Solo, Mastercard, Maestro, Visa or Delta via SECPay.

By Cheque/Postal Order

You will be given the address to send your cheque/postal-order to after you have gone through our “checkout”.

By Telephoning the Shop.

You can telephone the shop on 01372 727 577 to make payment over the telephone with customer service.

Delivery Charges

Delivery within the UK is £3.95 for all orders!
Delivery to other EU countries is at a low flat rate of £12.99
We now also ship to the USA and delivery is just £15.99

Items are sent via Royal Mail recorded delivery.  We do offer FREE Gift wrap for any orders if required just add a note in the comments box

Return items
If you decide you do not require the item and cancel AFTER your products have been sent to you or after receiving the goods the following procedures apply :-

Distance Selling Regulations (DSR) state a customer has the right to ‘cancel’ the contract at any time up to ’14 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally despatched by So Lippy. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.

You must contact us by phone or email us to confirm which items are being returned and we will advise you of how to return them.

 

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