How to Pay / Delivery / Returns

How to Pay / Delivery / Returns

How To Shop

Payment Methods

There are several ways in which you can pay for your order …

By Credit / Debit Card

You can pay for your order securely using any major credit or debit cards including the following:
Visa, Mastercard, JCB, American Express, Diners Club International, Switch, Solo, Maestro, Delta

Our secure payment method is provided by Pay360 (SECPay/Paypoint) and provides a fast and fully secure method for making credit / debit card payments.

By Telephoning the Shop.

You can telephone the shop on 01372 727 577 to make payment by credit or debit card over the telephone with customer service.

By Cheque/Postal Order

You will be given the address to send your cheque/postal-order to after you have gone through our “checkout”.

Note: We do not currently accept payment by Paypal

Delivery Charges

Delivery within the UK for all orders – Flat Rate – £3.95
Delivery to other EU countries         – Flat Rate – £12.99
Please contact us to provide a price for delivery outside these areas.

Items are sent via Royal Mail recorded delivery.  Please add a note in the comments box for any specific requests regarding delivery.

Return Items

We hope you will be completely satisfied with your order, and will do our utmost to resolve any issues that you may have. However, if you decide you do not require the item and cancel AFTER your products have been sent to you or after receiving the goods the following procedures apply :-

Distance Selling Regulations (DSR) state a customer has the right to ‘cancel’ the contract at any time up to ’14 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally despatched by So Lippy. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us.

You must contact us by phone or email us to confirm which items are being returned and we will advise you of how to return them.

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